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Frequently asked questions

We're here to help

Use the FAQ section to answer your customers' most frequent questions.

About the brand

What does AGWÉ mean?

AGWÉ takes its name from the sea god known as the “spirit of the sea,” symbolising renewal, balance, and protection. Our brand embodies scalp spirituality, a restorative philosophy where science, self-care, and sustainability meet. Each formula reflects the ocean’s regenerative power, uniting biotechnology with nature to restore harmony between scalp, hair, and self.

What makes AGWÉ different from other scalp-care brands?

AGWÉ redefines scalp care as true skin care for the scalp. We merge micro-algae biotechnology with clinical-grade actives to create formulations that work at a cellular level, supporting scalp barrier function, microbiome balance, and visible hair vitality. Every ingredient is carefully chosen for proven performance, not trend.

Ingredients & Science

What is Algexome™?

Algexome™ is AGWÉ’s proprietary biotech complex derived from two rare microalgae strains cultivated under controlled conditions. Rich in bioactive lipids and protective antioxidants, it helps energise scalp cells, delay greying, and promote fuller, healthier-looking hair by improving scalp vitality and resilience against daily stressors.

Are your products safe for sensitive scalps?

Yes. All AGWÉ formulas are dermatologically tested and balanced to support scalp comfort. Our actives are tested in vitro and in human use studies to ensure efficacy without irritation.

Do AGWÉ products contain sulphates or parabens?

Never. Our formulations are free from harsh sulphates (SLS/SLES), parabens, and mineral oils. We focus on gentle yet effective cleansing and conditioning systems that respect the scalp barrier and hair fibre integrity.

How does Algexome™ work at the cellular level?

It helps restore scalp homeostasis by activating antioxidant defences (NRF2 pathway) and supporting mitochondrial energy metabolism in scalp cells, which in turn delays visible signs of ageing such as thinning and greying.

What testing have you done?

Our ingredients are supported by in-vitro, ex-vivo, and human studies measuring hydration, barrier recovery, sebum balance, and hair density. Clinical data confirm measurable improvement in scalp comfort and follicular vitality.

Results & Usage

How soon can I expect to see results?

Most users notice improved scalp comfort and hydration within the first week. Visible hair strength and vitality typically improve after 4–6 weeks of consistent use. As with skincare, results build over time with continued use.

 Can I use the serum on dry or wet hair?

The Scalp Serum is best applied to a dry or towel-dried scalp once daily. Part the hair, dispense a few drops directly onto the scalp, and gently massage in. It absorbs quickly without residue.

Can I continue my regular haircare routine?

Absolutely. AGWÉ products are designed to integrate seamlessly with your existing haircare. They act on the scalp level, the foundation of healthy hair, complementing your usual shampoo, conditioner, or styling routine.

Safety, Ethics & Testing

Are AGWÉ products cruelty-free and vegan?

Yes. AGWÉ is proudly cruelty-free and vegan. We never test on animals, and all ingredients are sourced from ethical suppliers following sustainable and cruelty-free practices.

Are your products safe during pregnancy or breastfeeding?

Our formulas are free from retinoids and harsh actives; however, if you’re pregnant or breastfeeding, we recommend consulting your healthcare professional before introducing any new product.

Where are AGWÉ products made?

Every AGWÉ product is formulated and manufactured in Australia under strict quality and safety standards, using globally sourced ingredients and eco-responsible processes.

 Purchasing & Support

 Where can I buy AGWÉ products?

AGWÉ products are available through our official website to ensure authenticity and optimal product storage conditions from our lab to your hands.

Do you ship internationally?

No? / Yes? we ship worldwide from our Australian warehouse. Shipping rates and delivery times vary by region and are displayed at checkout.

What if I have an allergic reaction or concern?

Although rare, if irritation occurs, discontinue use and contact our team at info@agwe.com for assistance. We can guide you through patch-testing steps and provide support.

Contact

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